Shipping Policy

At SHOPQRA, we are committed to making your shopping experience convenient and reliable, from placing your order to receiving your hair styling tools. This Shipping Policy explains our order processing procedures, shipping methods, delivery estimates, and tracking services.

1. Order Processing

All orders are subject to payment verification and order confirmation before processing.

Order Processing Time: 1–3 business days.

Orders are generally processed Monday through Friday, excluding U.S. public holidays. Processing times may vary during promotional events, holidays, or periods of high order volume.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

Please note that order processing time is separate from the estimated shipping and delivery time.

2. Shipping Methods and Delivery Times

SHOPQRA offers Standard Shipping and Express Shipping for eligible orders within the United States.

Standard Shipping

Orders under $60: $10 shipping fee
Orders of $60 or more: Free Standard Shipping
Estimated Shipping Time: 7–15 business days

Express Shipping

Orders under $100: $20 shipping fee
Orders of $100 or more: Free Express Shipping
Estimated Shipping Time: 3–5 business days

Shipping fees are calculated according to the order value and selected shipping method. The applicable shipping fee will be displayed at checkout before you complete your purchase.

Delivery times are estimates and may vary depending on your location, carrier operations, weather conditions, public holidays, and other circumstances beyond our reasonable control.

3. Shipping Destinations

SHOPQRA currently focuses on serving customers within the United States.

Available shipping options may vary depending on the delivery address and carrier coverage. Please enter your complete shipping address at checkout to confirm whether delivery is available for your location.

If a delivery address is outside our current service area, we will contact you when possible to discuss the available options.

4. Shipping Confirmation and Order Tracking

After your order has been shipped, we will send a shipping confirmation email containing your tracking number and tracking link when available.

Tracking information may take 2–3 business days after shipment to become active or display the latest carrier updates.

You can use the tracking link in your shipping confirmation email to follow your package's progress.

If you have not received your shipping confirmation or your tracking information has not updated for several business days, please contact us at info@shopqra.com with your order number.

5. Delivery Estimates and Delays

The delivery estimates listed in this policy are calculated in business days and do not include the order processing period.

Although we make reasonable efforts to ensure timely delivery, delays may occur because of:

Severe weather or natural disasters
Carrier service disruptions
Public holidays and peak shopping periods
Incorrect or incomplete shipping information
Other circumstances beyond our reasonable control

Remote locations may require additional delivery time.

If your package has not arrived within the estimated delivery window, please check your tracking information first and then contact our customer support team for assistance.

6. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information when placing an order, including the recipient's name, street address, apartment or unit number, city, state, and ZIP code.

If you discover an error in your shipping address, please contact us as soon as possible at info@shopqra.com.

We cannot guarantee that address changes can be made after an order has entered processing or been handed over to the shipping carrier.

Additional shipping charges or delivery issues resulting from incorrect or incomplete address information may be the customer's responsibility to the extent permitted by applicable law.

7. P.O. Boxes and Delivery Restrictions

Shipping availability depends on the selected carrier and delivery destination. Some shipping services may not support delivery to P.O. Boxes or certain restricted addresses.

Please provide a complete physical address whenever required by the selected shipping method. If your address cannot be served by the available carrier, we will contact you when possible to determine an appropriate solution.

8. Lost, Missing, or Delayed Packages

If your tracking information indicates that your package is delayed, please allow reasonable time for the carrier to update its records.

If your package appears to be lost or has not arrived after the estimated delivery window, contact us at info@shopqra.com and include your order number and tracking information.

We will review the available information and, where appropriate, work with the shipping carrier to investigate the shipment and determine the next steps.

If a package is confirmed lost, we will work with you toward an appropriate resolution in accordance with our policies and applicable law.

9. Incorrect, Damaged, or Missing Items

Please inspect your order after delivery.

If you receive an incorrect item, discover that an item is missing, or receive a product that appears to have been damaged during transit, please contact us at info@shopqra.com.

To help us investigate, please provide:

Your order number
A brief description of the issue
Clear photographs of the item and packaging, if applicable

Our customer support team will review your request and assist with an appropriate resolution under our applicable policies and legal obligations.

10. Split Shipments

In certain circumstances, items from the same order may be shipped separately because of fulfillment arrangements or product availability.

If your order contains multiple shipments, tracking information may be provided separately for each package when available.

Please review all shipping confirmation emails before reporting an item as missing.

11. Shipping Fees and Free Shipping Eligibility

Shipping fees are determined by the order value and selected shipping method as follows:

Standard Shipping: $10 for orders under $60; free for orders of $60 or more.
Express Shipping: $20 for orders under $100; free for orders of $100 or more.

Unless otherwise stated, the order value used to determine free shipping eligibility is the merchandise subtotal after discounts and before applicable taxes and shipping charges.

Promotional offers may have additional terms and conditions. Any applicable shipping charges will be displayed at checkout before payment is completed.

12. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@shopqra.com.

We will make reasonable efforts to accommodate your request before the order is processed or shipped. However, changes and cancellations cannot be guaranteed once fulfillment has begun.

If your order has already been shipped, please refer to our Return & Refund Policy for information about eligible returns.