Return & Refund Policy

At SHOPQRA, we want you to feel confident when shopping for hair styling tools. If you have questions or concerns about your purchase, our customer support team is here to help.

This Return & Refund Policy explains the conditions and procedures for requesting a return, refund, or replacement for products purchased through our website.

1. Return Eligibility

We accept eligible return requests submitted within 30 days of delivery.

To qualify for a return, products should meet the following conditions:

The product must be unused and in its original condition.
The product must be returned with its original packaging, accessories, manuals, and any included components.
Proof of purchase, such as an order confirmation or order number, must be provided.
The return request must be submitted within the applicable return period.

For hygiene, safety, and product condition reasons, used hair styling tools may not be eligible for return unless the product is defective, damaged, incorrect, or otherwise subject to a return or remedy required by applicable law.

Please contact us before sending any item back. Unauthorized returns may experience processing delays.

2. Non-Returnable Items

Unless otherwise required by applicable law, certain items may not be eligible for return, including:

Products that have been used, altered, or damaged after delivery for reasons not attributable to SHOPQRA.
Items returned without required accessories or components.
Products that are damaged because of improper use, misuse, unauthorized modification, or failure to follow product instructions.
Items identified as non-returnable before purchase, where such restrictions are permitted by law.

These restrictions do not affect any applicable legal rights relating to defective, unsafe, misrepresented, or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, contains an incorrect item, or includes a hair styling tool that does not function as described, please contact us as soon as reasonably possible.

To help us assess the issue, please provide:

Your order number.
A description of the problem.
Clear photographs or a short video demonstrating the issue, where appropriate.
Photographs of the packaging if the item was damaged during shipping.

Our team will review the information and determine an appropriate solution, which may include troubleshooting, a replacement, a refund, or another remedy depending on the circumstances and applicable law.

Please do not continue using an electrical styling tool if it appears damaged, overheats abnormally, emits an unusual smell, or presents another potential safety concern.

4. How to Request a Return

To initiate a return, follow these steps:

Step 1: Contact Us

Email info@shopqra.com with the subject line "Return Request" and include your order number and the reason for the return.

Step 2: Receive Return Instructions

Our customer support team will review your request and provide return instructions if your return is eligible.

Step 3: Prepare Your Package

Pack the product securely with the original packaging, accessories, manuals, and other included components, where applicable.

Step 4: Ship the Return

Send the package using the return instructions provided by our team. Please retain your shipping receipt and tracking number until the return has been resolved.

Do not send products to our business address unless our customer support team has specifically confirmed that it is the correct return destination.

5. Return Shipping Costs

For returns due to a change of mind, ordering the wrong item, or other reasons not attributable to SHOPQRA, the customer is generally responsible for return shipping costs, where permitted by applicable law.

For products that arrive damaged, defective, or incorrect, please contact us before arranging return shipment. We will review the issue and provide appropriate instructions regarding return shipping or other available remedies.

Original shipping fees are generally non-refundable for change-of-mind returns, except where otherwise required by law or expressly stated by SHOPQRA.

6. Refund Policy

Once an approved return has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to the original payment method unless otherwise agreed or required by law.

Refund processing generally follows these steps:

Return delivery and inspection.
Confirmation of refund eligibility.
Refund initiation by SHOPQRA.
Processing by the payment provider or financial institution.

We generally aim to initiate approved refunds within 5–10 business days after the returned item has been received and inspected. After initiation, additional time may be required for the payment provider or bank to post the refund.

If you have not received your refund after the applicable processing period, please contact us at info@shopqra.com.

7. Exchanges and Replacements

If you receive a defective, damaged, or incorrect product, we will review your request and advise whether a replacement or another appropriate remedy is available.

For requests involving a different product or a change of preference, please contact us before returning the original item. Availability and eligibility will depend on the product, inventory, and applicable return conditions.

If a replacement is unavailable, we will discuss the available options with you, subject to applicable law.

8. Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at info@shopqra.com.

We will make reasonable efforts to accommodate cancellation requests before an order enters processing or is shipped. However, cancellation cannot be guaranteed once fulfillment has begun.

If your order has already shipped, you may need to follow the return procedure described in this policy.

Any refund for a successfully canceled order will be processed to the original payment method, subject to applicable payment processing timelines.

9. Incorrect Shipping Information and Undeliverable Packages

Customers are responsible for providing accurate shipping information at checkout.

If a package is returned to us because of an incorrect address, an incomplete address, or failure to collect the package, please contact our customer support team to discuss the available options.

Additional shipping costs may apply to reshipment where permitted by law. Any refund or reshipment decision will depend on the circumstances and applicable legal requirements.

10. Promotional Items and Discounted Orders

Products purchased during promotional events or with discount codes remain subject to this Return & Refund Policy unless specific terms are disclosed before purchase.

If a returned item was purchased as part of a promotion, bundle, or order subject to a minimum-spend discount, the refund may be adjusted to reflect the value of the items retained and the applicable promotion terms, to the extent permitted by law.

Any promotional adjustment will be calculated transparently and in accordance with the terms disclosed at the time of purchase.

11. Important Safety Information

SHOPQRA hair styling tools should be used according to the product instructions and safety warnings supplied with each item.

Returns arising from damage caused by misuse, unauthorized modification, improper storage, or failure to follow product instructions may not qualify for a refund or replacement unless otherwise required by applicable law.

If you believe a product presents a safety risk, discontinue use and contact us with your order details and a description of the concern.

12. Consumer Rights

This policy does not exclude, restrict, or replace any mandatory consumer rights or remedies available under applicable law.

Where applicable law provides a longer return period, additional warranty rights, or other protections, those rights will prevail over any inconsistent provision in this policy.